Returns Policy

Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision.

You can choose between a refund, exchange or credit where goods are faulty, are different to the product purchased on the website or don’t perform as advertised.

HOW TO RETURN YOUR ITEM

1. Contact us via email at contact@abbeyandjames.com. A customer service representative will explain how to go about your return request and record all the necessary product return information.

2. The customer service representative will arrange a free collection via courier to be sent to our nearest service centre. The item will need to be securely packaged and left in a suitable area for collection from your home.

3. As soon as the return has been received and declared faulty, a replacement product will be sent to you.